Support

You are here: Support   >   E-mail   >   Junk E-Mail Handling

Junk Mail / Spam

Removing Spam

To remove spam from your inbox:

1. Log into your webmail account at http://mail.yourdomain.com/ with your email address and password.
2. Select the unwanted messages.
3. Click Report Spam.

To remove spam forever:

1. Click Spam along the left side of any Gmail page.
2. Select the messages you'd like to delete and click Delete forever.
3. Or delete everything by clicking Delete all spam messages now.

The more spam you mark, the better our system will get at weeding out those annoying messages. If you or we should happen to goof and mark a good message as spam, click Not Spam at the top of the message. If you marked it as spam, you can also click Undo immediately after to recover the message.

Legitimate mail is marked as spam

If you find a message wrongly classified as spam, you can unmark the message. Just select the message, and click the Not Spam button that appears at the top and bottom of your current view. Unmarking a message will automatically move it to your inbox.

If you find that some senders' messages are consistently being mislabeled as spam, you can prevent this by:

• Adding their email addresses to your Contacts list. Gmail will deliver messages from members of your Contacts list to your inbox, unless they meet these criteria.
• Creating a filter so the messages are never sent to Spam.

If you're sending to Gmail users and are seeing your messages marked as spam, please review our Bulk Senders guide.